Return & Exchange Policy

VigoOnline.com Returns

Contact Vigoonline.com Customer support by Phone (862-266-3344) or Email sales@vigoonline.com Please have your sales order or invoice number available at the time of contact. Our team with this information will supply you with an RGA (Return Goods Authorization) number which will be used on your information form. Ship your return to the given address specified by vigoonline.com customer service.

Note:
All returns must happen within 30 days of the receipt of that product or vigoonline.com has the right to refuse the return.
You the customer are solely responsible for the shipping costs/condition of the item to and from your location no matter of the restock charge (unless deemed vigoonline.com fault for the return) Once you receive the tracking for the return, please email to shipping@vigoonline.com to expedite the crediting process.

Returns are subject to a 25% restocking fee. This fee will be waived if an order is placed at the time of the return for equal or more than the returns value. All refused shipments are subject to a 25% restocking fee.

Guidelines for items conditional return:

  • Item must be in original packaging
  • Item must not have been installed or used
  • Packaging material (i.e. wrapping, clam shells) must not have been destroyed or broken

If these Guidelines can’t be met the return will be refused or incur additional fees.

Non-returnable items:

  • Previously installed fixtures
  • Custom lighting fixtures (i.e. any fixture changed from original bare fixture specification, custom painting, photo sensor, cord, and plug, etc.)
  • Items that have been assembled, installed or wired cannot be returned. (Please make sure the item you received is the item you need before using it)
Upon Receipt of your return Vigoonline.com will credit the means of payment within 3-6 business days, less shipping and restocking fees incurred. Original shipping costs are nonrefundable (unless Vigoonline.com is at fault for return)