Shipping Policy

We do not ship internationally
Alternate Shipping Address Policy: 

We may ship to an address other than your billing address, only if you have the shipping address listed as a “verified” alternate shipping address with your credit card company. You may experience delays otherwise. On orders over $1,000, we ship orders only to the billing address of the credit card.

Shipping Charges:

Shipping charges are calculated on the actual weight of your shipment and the type of shipping service required. Your total shipping cost will be estimated and displayed during the checkout process.

Delivery:

Lead times are never guaranteed, but we will do our best to keep you informed. Most of the time, the Tracking number is all you need to stay informed about the whereabouts of your goods. Vigoonline shipping and handle stop after goods  accepted for shipment by the carrier

How long will it be before my product arrives?

Items in stock that Ship Today will arrive in 2-5 days. Project Orders (more than ten items) arrive in 1-2 weeks, while Made-to-Order items arrive in 2-4 weeks.

Freight Damage

All shipments must be fully inspected before accepting goods from the freight transportation company. Make sure each itemized article is received as per original bill of lading and our order confirmation. Any shortage, damage or suspected damage must be written on the delivery receipt and given to the driver. Although Vigoonline’s responsibility for loss and damage ceases after goods are accepted for shipment by the carrier, we will gladly assist you in notifying or filing freight claims and getting damaged and or lost material replaced or repaired.

Sales Tax:

All taxes and excises of any nature whatsoever now or thereafter levied by government authority, whether federal, state or local, use or transportation of any goods covered hereby, shall be paid and borne by the Buyer. Based on the Interstate Commerce Clause, we do not collect sales and use tax in states where we don’t have a physical presence. But in some cases, the tax may still be due. Please consult your state tax agency to determine whether the tax is due and where to remit the tax.

(All orders shipping to the state of New Jersey will be charged the applicable sales tax according to your county.)